Issue Resolution and Prevention Specialists

Networking and communication build and sustain the relationships that make business work. Avoid these bad habits immediately or people will dislike you immediately.

Mastering these 5 missing skills quickly maximizes your productivity and influence, which in turn enhances both job security and advancement potential.

I explained the goal in designing any component. Overly tight specifications would make it harder to find suppliers and would drive up costs. The engineer's entire approach changed.

Preparing for a presentation is vital in enabling team members to convey critical points, and influence outcomes with customers. Here are the steps involved.

When customer tensions rise, the right approach can turn friction into collaboration. At CAEDENCE, we call it the 3C’s: Calm, Clarify, Control. Here's more detail.

Will AI Replace Direct Customer Communication? Absolutely Not! In an age of chatbots and algorithms, the highest-impact discussions still happen person-to-person.

Ever notice how a quick fix from the top can feel like a shortcut, but it ends up stunting your team’s growth? When managers rush to answers, they inadvertently affect team development.

Over the years we’ve been exposed to Six Sigma, Juran, Deming PDCA, 8D, Dale Carnegie, A3, Shainin, and more. Each technique works pretty well, and has been demonstrated many times in a wide variety of industries and circumstances. At the core they are all essentially the same! Each approach relies on an underlying logical flow that goes like this: [a] make sure the problem is clearly defined; [b] be open to all sources of information; [c] vet the information for relevance and accuracy; [d] use the process of elimination to narrow down all possible causes to the most likely few; [e] prove which of the suspects is really the cause of the issue; [f] generate a number of potential solutions; [g] evaluate the effectiveness, feasibility and risk of the potential solutions; [h] implement the winning solution(s); and [i] take steps to make sure your solution(s) don’t unravel in the future. The differences between the paradigms resides in supplementary steps and toolkits. For example, 8D contains the important “In

Your team is marching through the tools of your company's chosen problem-solving approach. This is time not spent on growing your business or delivering cost reductions. Yet your customers are suffering, and they're not shy about letting you know it! Why isn't it working?